Job Overview:
As a Support Engineer at Helixware, you will play a critical role in providing exceptional technical support, troubleshooting issues, and ensuring seamless operations for our clients. You will be part of a collaborative team where problem-solving, technical expertise, and customer satisfaction are the top priorities.
Key Responsibilities:
- Provide technical support to clients via email, phone, and other channels, resolving issues efficiently and effectively.
- Troubleshoot software and hardware issues, ensuring minimal downtime for customers.
- Collaborate with the development team to escalate and resolve complex problems.
- Assist in the deployment, configuration, and maintenance of systems and software.
- Document technical issues and solutions to build a comprehensive knowledge base.
- Stay updated with the latest technological advancements and industry trends.
Qualification:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Strong problem-solving skills and a customer-focused approach.
- Familiarity with troubleshooting tools and processes.
- Knowledge of operating systems, networking, and basic scripting is a plus.
- Excellent communication and interpersonal skills.
Job Location:
Near Ekveera Chowk Savedi, Ahmednagar
What We Offer:
- Opportunities for professional growth and development.
- A dynamic and collaborative work environment where creativity is valued.
- Competitive salary and benefits package.
- International tour benefits
Ready to Join Us?
If you’re ready to take on the challenge of providing exceptional support and being a part of a forward-thinking team, apply now! Let’s work together to deliver excellence to our clients.
Job Key Info:
- Vacancy: 07 Person
- Experiences: 2-3 Years.
- Education: Bachelor Completed.
- Gender: Male/Female
- Deadline: 02/12/2024